Privacy policy
Last updated: 19 August 2026
Rising Creative Studio Limited is a New Zealand business. This Privacy Policy explains how we collect, use and share personal information when you visit risingcreativestudio.com, make a purchase, or otherwise interact with us. We handle personal information in accordance with the New Zealand Privacy Act 2020 and, where applicable, other privacy laws that apply to our customers.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Information We Collect
Depending on how you interact with us, we may collect:
· Contact and delivery information: your name, email address, phone number, billing address and shipping address.
· Order information: details of products you purchase, order history, payment confirmation and delivery information.
· Payment information: payments are processed through Shopify and its payment providers. We do not receive or store your full payment card details.
· Communications: information you provide when you email, message or otherwise contact us.
· Website usage information: such as your IP address, device and browser information, pages or products viewed, searches, items added to cart, checkout activity and purchases.
Some information is collected automatically through cookies, pixels and similar technologies. We may also receive information from service providers that help us operate the store, process payments, fulfil orders, prevent fraud, analyse website activity or provide marketing services.
You do not have to provide personal information to us, but if you do not provide information needed to process an order or arrange delivery, we may not be able to complete your purchase or provide the requested service.
How We Use Your Information
We may use personal information to:
· process payments, fulfil orders and arrange delivery;
· communicate with you about your order or respond to enquiries;
· operate, maintain and improve our website and services;
· help detect or prevent fraud, misuse or security issues;
· measure and improve our marketing and advertising; and
· send marketing communications where you have opted in or where otherwise permitted by law. You can unsubscribe from promotional emails at any time.
Who We Share Information With
We may share personal information with third parties where necessary to operate Rising Creative Studio and provide our services. This may include Shopify and payment providers; analytics and marketing providers, including Meta Platforms for website measurement and advertising; and packing, courier or shipping providers.
We may also disclose personal information where you ask or authorise us to do so, or where disclosure is required or permitted by law.
Cookies and Tracking Technologies
We use cookies, pixels and similar technologies to operate the website, remember preferences, understand how the website is used, and support analytics and advertising. Where available, you can manage privacy choices through our website controls and through your browser settings. Blocking some cookies may affect how parts of the website function.
Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform, checkout and related services that allow us to operate the store. Shopify may also process information for its own purposes in accordance with its privacy terms.
Overseas Processing
Shopify, Meta Platforms and some of our other service providers may store or process personal information outside New Zealand. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in accordance with applicable privacy law and appropriate privacy safeguards.
Security and Retention
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. No method of electronic storage or transmission is completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business and transaction records, resolve issues and meet legal obligations.
Your Rights and Choices
Under the New Zealand Privacy Act 2020, you can request access to personal information we hold about you and ask us to correct information you believe is inaccurate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements. The latest version will be posted on our website with an updated effective date.
Contact Us
Rising Creative Studio Limited is responsible for personal information that we collect and control under this Privacy Policy. Shopify and other third-party providers may also be independently responsible for personal information they process for their own purposes.
If you have any questions about our privacy practices or this Privacy Policy, or would like to access or correct personal information we hold about you, please email andre@risingcreativestudio.com.